NETWORK SERVICES  |  IS SUPPORT

IS Support offers a premier service called IS RealTime™. This application monitoring program allows IS Support to keep a real time monitor of your system 24/7. This technology  alerts us if anything is detected that may be a detriment to your system network allowing us to respond immediately since it is all happening in real time before it affects your business.

IS RealTime™ is a fixed fee solution with three levels of support.

IS RealTime Complete Care™:

• Remote help desk support M-F 8:30 a.m. - 5:30 p.m. (live person) who is an expert in their field will speak to you directly.
• 24/7 active monitoring of your network (server, workstation, exchange, SQL Server, terminal services, web server, firewall/router, change management, patch management)
• Maintenance (PC maintenance, virus definitions, software updates, hardware and asset inventory, reporting, software license inventory, automated software deployment, on-site dispatch service, IT management, server disaster recovery)
• Data security
• Tracking and reporting of the state of your network
• Portal access for tracking and reporting of the state of your network

IS RealTime Premium™:

• Remote help desk support (live person) who is an expert in their field will speak to you directly. *If on-site visits are needed, hourly fees apply.
• 24/7 active monitoring of your network (server, workstation, exchange, SQL Server, terminal services, web server, firewall/router, change management, patch management)
• Maintenance (PC maintenance, virus definitions, software updates, hardware and asset inventory, reporting, software license inventory)
• Data security
• Tracking and reporting of the state of your network
• Portal access for tracking and reporting of the state of your network

IS RealTime Pro™:

• 24/7 active monitoring of all computers on your network (server, workstation, exchange, SQL Server, terminal services, web server, firewall/router, change management, patch management)
• Maintenance (PC maintenance, virus definitions, software updates, hardware and asset inventory, software license inventory)
• Data security
• Tracking and reporting of the state of your network
• Portal access for tracking and reporting of the state of your network
• Maintenance (PC maintenance, virus definitions, software updates, hardware and asset inventory, software license inventory)
• Data security
• Tracking and reporting of the state of your network
• Portal access for tracking and reporting of the state of your network

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REMOTE SUPPORT

• » IS RealTime Support
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