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FAQs | IS SUPPORT
1. What is the buzz about being in a Cloud?
Cloud is a metaphor for the Internet, based on the cloud drawing used in the past to represent the telephone network, and later to depict the Internet in computer network diagrams as an abstraction of the underlying infrastructure it represents. Typical cloud computing providers deliver common business applications online that are accessed from another Web service or software like a Web browser, while the software and data are stored on servers.
Being in a Cloud is advantageous to your businesses because you’ll have immediate access to a broad range of applications. You can avoid capital expenditure on hardware, software, and services over the long term while relieving your firm of the need to store information on PCs, mobile devices or gadgets. Instead, the information can be quickly and easily accessed via the Internet.
Cloud Computing follows a utility model in which service costs are based on consumption; pay for only what you use. IT spending becomes a predictable monthly expense.
We offer a free analysis of your business network where we will analyze your current situation and recommend your greatest opportunity for immediate cost savings by moving your technology services to the cloud.
2. Why is Cloud computing so attractive for start-ups?
Money and space. Start-ups that use Cloud computing from the start can get in business quickly without incurring major investments in IT hardware and without having to allow for the kind of space demanded by cumbersome servers.
3. Customer Support is important to my peace-of-mind. What is IS Supports’ track record?
We’re not just another computer consultant. Providing excellent customer service is our life line. Our latest survey revealed that our clients are satisfied greater than 90% of the time. That’s pretty impressive for a company that survives on other people’s problems!
Our long-standing relationships and our unwavering commitment to our clients provide the IS Support Advantage – a synonymous accolade for quality and reliability. That is why we consistently earn our clients’ repeat business and win over accounts from some of the larger competitors in the state. Once a client understands the long-term value and reliability of our services, then they see the advantages of doing business with us.
4. Do I need business email?
Your new business may have started with basic POP 3 email. Now, if you need 99% availability, you need to be in a cloud. Let us help you implement a business email solution via our Cloud Premiere Solution that will support your growing needs.
| Integrate with email clients | Migrate for free | Convenient desktop notification |
| We support IMAP, POP3 and SMTP, so using your existing email client is no problem at all. | Our support team will personally assist you right through your email hosting migration to PremiereBase. In most cases, you'll experience no downtime and no lost email. | Be notified of any new messages that come into your account, with our desktop notify system. Now supported by Windows 7, Mac and Linux. |
5. What exactly does my new business need for basic computer and/or phone support?
We’ve got a fixed fee solution designed specifically for you which includes: all technical support for printers, PDA, laptops, multi connections. This is done as an on-site basis which will save you money over a per device fee.
6. Can IS Support store my data in a secure off-site location?
We can push data off-site every four or 24 hours. And in case of a natural disaster, we’ll restore your data. Our RapidRestore™ back-up solution will virtualize your data and bring you into production offsite. We’ll have you back in business in less than an hour.
7. If the Internet goes down, how will I communicate with my clients?
IS RealTime™ puts a firewall in place with multi-connections that will switch over to back up your data. Through Kaseya – our remote monitor & management tool, it will deploy software in real-time. We offer a monthly maintenance subscription package with three levels of care to reduce your risk and fit your budget:
Pro (monitor & management)
- Your first line of defense against the unexpected. You get:
- 24/7 active monitoring of all computers on your network.
- Software automatically kept up-to-date and data secure.
- Health tracking and reporting over the life of your network.
Premium (Pro plus Helpdesk)
- Add the advantage of Help Desk Support
- Unlimited help desk
- Expertise in all areas of hardware, software and networking
- Complete remote network monitoring
- Unlimited help desk support
- Unlimited ON SITE support
- Assigned Primary Consultant
Let us show you how IS RealTime™ can lower your IT costs, while keeping your productivity high.
8. If my server is down, how would I recover my data?
IS RapidRestore™ is one of our premier services installed on your network to back up your server every 15 minutes on your company’s site, then move it safely to an offsite location each evening.
Even in a catastrophic event your data can be restored with RapidRestore™ in less than an hour whether your situation calls for a full restore or if you lost a single file or email. In the event of a full server crash, RapidRestore™ creates a virtual replica to act as a standby server allowing business operations no interruption during timely server rebuilds.
9. My work station is slow and I constantly re-boot. How can IS Support improve my current technology?
Slow work stations usually occur because maintenance is not performed regularly to keep it moving at lightning speed. With IS RealTime Pro™, we’ll provide:
- 24/7 active monitoring of all computers on your network
- Software automatically kept up-to-date and data secure
- Health tracking and reporting over the life of your network
10. My multiple mailboxes are confusing me. How do I consolidate and simplify things?
We can centralize your emails from external services and bring them directly to your inbox, cell phone, and then back them up. We even have a setting to share your calendar.
11. I can’t find files on my network that others have created. Does IS Support have a solution?
The security of your files is imperative. Let us create a file structure according to your needs that allows you to access other’s files as well as share your own. You’ll never need to waste time searching – our system is clean and intuitive and allows you to keep working efficiently.
12. What is VoIP?
Voice over Internet Protocol (VoIP) is a better phone solution. These phones send and receive digital signals of voice to digital networks for transmission over network and Internet lines. They do not require a dedicated phone line; they can use your office network or the Internet.
IS Support is a partner and reseller of ShoreTel Communications VoIP phone systems. A VoIP phone system is able to replace your company's old equipment and bring your phone current with today's technology.
ShoreTel is one solution that completes many tasks by using a browser-based interface set up offsite without having to make an office visit. We will integrate your new phone system with all of the applications of your current business in one seamless transaction.
ShoreTel is one efficient communication device including the following benefits:
- Whether you are out of the office using a mobile or any connection to a public phone network, ShoreTel will seem like your own phone since you will still be using your same office extension.
- ShoreTel streamlines your company's telecommunications to ensure that you and your employees will not miss calls.
- Administer your own conference calls eliminating the need to call an expensive third party conference call.
- ShoreTel also has the lowest cost of ownership of all VoIP solutions in the industry.
13. I’m planning to move my office. Can IS Support guarantee a smooth transition of my technology?
We’ll move your office in real time and keep your cable, phone, computers, Internet & dial tones running smoothly. IS Support provides a spectrum of services ranging from basic planning of the move to actually making the move of your technology. Let us know how we can assist you in a worry-free move.
For Sales or Support:
866-370-7142 or 713-861-7870
8558 Katy Freeway, Ste: 118
Houston, Texas 77024